V1VPN Support

Getting started

1. 1.Download and open V1VPN from the App Store.
2. 2.Sign in or create an account when required.
3. 3.Choose an available server location.
4. 4.Tap Connect.
5. 5.Approve the iOS VPN configuration prompt.
6. 6.Confirm that the app shows a connected status.

Connection troubleshooting

If V1VPN is not connecting or the connection drops unexpectedly, try these steps:

• Confirm your device has an active internet connection by opening a website or app.
• Disconnect and reconnect V1VPN.
• Select a different available server location.
• Switch between Wi-Fi and cellular data to see if one works better.
• Close and reopen the V1VPN app.
• Restart your device.
• Confirm that iOS and V1VPN are updated to the latest available versions.
• Remove and recreate the VPN configuration only when necessary.

If the issue continues, contact amir@aks.software with your app version, iOS version, and a description of the error. Do not send passwords, full payment details, or other sensitive information by email.

Subscription plans

Prices may vary by country or region. The exact localized price displayed by the App Store before purchase confirmation is the price that applies.

Managing or cancelling a subscription

App Store subscriptions are managed through your Apple Account, not through V1VPN. To view, change, or cancel your subscription:

1. 1.Open Settings on your iOS device.
2. 2.Tap your name at the top of the screen.
3. 3.Select Subscriptions.
4. 4.Choose V1VPN from the list.
5. 5.Select the available management or cancellation option.

Deleting the V1VPN app from your device does not automatically cancel an active subscription.

Restoring purchases

If you previously purchased a V1VPN subscription and it is not showing as active on your current device:

1. 1.Open V1VPN.
2. 2.Find the Restore Purchases control in settings or account management.
3. 3.Tap Restore Purchases.
4. 4.Confirm that you are signed in with the same Apple Account you originally used to purchase the subscription.

If restoration does not work, contact amir@aks.software for help.

Billing and refunds

Apple processes all App Store subscription payments. AKS SOFTWARE LLC does not receive your complete payment-card information from Apple.

Questions about a specific transaction or charge may need to be handled through Apple. Refund eligibility and processing are subject to Apple's policies and applicable consumer law.

For billing questions or refund requests related to V1VPN, you may contact amir@aks.software, though AKS SOFTWARE LLC cannot guarantee that a refund will be approved.

Account deletion

To delete your V1VPN account, use the account-deletion control inside the V1VPN app if available, or contact amir@aks.software for help.

Deleting your V1VPN account does not automatically cancel an App Store subscription. Cancel the subscription separately through your Apple Account.

Privacy and security questions

For detailed information about how AKS SOFTWARE LLC handles V1VPN-related information, review:

• V1VPN Privacy Policy
• V1VPN Terms of Use

Privacy questions or requests to exercise data-protection rights can be sent to amir@aks.software.